NextService support team has set up the following resources ensuring you receive the highest level of expertise and knowledge about our product and different options to assist you in getting the answers you need anywhere, anytime.
How can I get Support?
To contact our support team, you can use the customer portal, or email us at firstname.lastname@example.org.
What do I do if I don’t have a customer portal login?
If you don’t have a login, you can contact your account manager or email us at email@example.com.
How much does NextService cost?
NextService pricing is based on the unique requirements of each customer. Please contact a Next Technik Account Executive for more information.
Will Next Technik train our users?
Dedicated training is typically included in your deployment package, please refer to your services agreement for more details.
Where are Next Technik Support personnel located?
Next Technik has Support coverage in all timezones. We also have many partners that are enabled to provide first level support in their local market.
What additional services does Next Technik offer?
Additional services are available via Next Technik’s Professional Services Organization or Partner Services Community depending on the service. Please contact your Account Manager or our Support team to discuss how to get in contact with a partner.
Additional services may include:
- Data migration
- Print ready forms
- Complex mobile forms (calculations/graphics/tables)
- Additional NetSuite Reports, Saved Searches or Dashboard set up
- Multi Subsidiary set up
- Customer Portal set up (NextService Case Form and or access to job status, field service tasks)
- Vendor Portal set up (NextService access to job status, create field service tasks, access to Scheduler)
- Additional user training and/or go live support
Who is my software agreement with?
Your software agreement for NextService is with Next Technik.
What’s happening to my contract?
On the anniversary of your renewal we will roll you onto a new contract with Next Technik.
We bought NetSuite and NextService through Klugo, does this impact us?
Klugo will continue to support both your NetSuite instance and NextService. The only difference is your software license renewal for NextService will come from Next Technik.
How do I find my NetSuite Account ID?
While logged into NetSuite click on Setup -> Company -> Company Information. Your Account ID is in the second column.
I’m confused about NextService and Next Technik!
NextService is a product developed by Next Technik. We plan to develop more products on the NetSuite platform just like NextService!
How do I request more mobile licenses if I need them?
If you purchased NetSuite and NextService through a NetSuite / NextService Solution Provider, your partnership is with the Solution Provider and your Account Manager can help with additional mobile licenses.
If you have purchased the software direct with Next Technik you can request additional mobile licenses by sending an email to firstname.lastname@example.org or by contacting your Account Manager.
What devices does the NextService Mobile support?
The NextService mobile app works on Android, iOS, laptops, desktops, tablets, smartphones ~ anything with an HTML browser. There is no app store to deal with, you simply email your technician the link from NetSuite. They click on it and save the app to their screen.
Our customers, thrilled with the efficiency improvements and cost savings provided by NextService, have reviewed us with 5 out of 5 stars on the NetSuite SuiteApp Marketplace.