Billing & Transactions

Deployment

<p>We use NetSuite records and follow NetSuite’s own way of doing things so we do not conflict with how NetSuite deploys new accounts.</p>


How does the Next Service deployment work with the NetSuite deployment?

<p>Sandbox accounts can be purchased from NetSuite. They are not included with Next Service. If you do have one, then Next Service is automatically copied across when the Sandbox is created. This allows you to test everything on Sandbox (including the Next Service Scheduler and mobile) as if they were in production.</p>


Do Next Service customers get a sandbox version as well?

<div id="troubleshoot" class="vc_row wpb_row vc_row-fluid vc_custom_1591870961203 _mPS2id-t mPS2id-target mPS2id-target-first" data-vc-full-width="true" data-vc-full-width-init="true" data-vc-stretch-content="true">
<div class="wpb_column vc_column_container vc_col-sm-12">
<div class="vc_column-inner">
<div class="wpb_wrapper">
<div class="vc_tta-container" data-vc-action="collapse">
<div class="vc_general vc_tta vc_tta-tabs vc_tta-color-grey vc_tta-style-classic vc_tta-shape-rounded vc_tta-spacing-1 vc_tta-tabs-position-top vc_tta-controls-align-left">
<div class="vc_tta-panels-container">
<div class="vc_tta-panels">
<div id="1489503959261-4697954d-1d49b2cd-46c1" class="vc_tta-panel vc_active" data-vc-content=".vc_tta-panel-body">
<div class="vc_tta-panel-body">
<div class="vc_row wpb_row vc_inner vc_row-fluid vc_custom_1513613125382">
<div class="wpb_column vc_column_container vc_col-sm-12">
<div class="vc_column-inner vc_custom_1489503129699">
<div class="wpb_wrapper">
<div class="vc_toggle vc_toggle_default vc_toggle_color_default vc_toggle_size_md vc_toggle_active">
<div class="vc_toggle_content">
<p>Yes, here is a list of situations that cause longer deployments. We will work through these items during our scoping sessions.</p>
<p>1. Forms: More than two forms, or forms with calculations, graphics, tables, or forms requiring custom print templates.<br />
2. Working around existing scripts: Not all scripts are implemented to play nice with our scripts, so our dev team must get involved if there<br />
are conflicts.<br />
3. Subsidiaries that conduct business differently, or have different work flows can double the deployment time as they can require their own config, workflows, data, and training.<br />
4. DATA – accurate data is essential to accurate field service. We don’t import data as it can take a long time to cleanse and import<br />
5. Field service requires all customer data (including contacts, company info, contacts, addresses) to be in the system before work orders and jobs can be created.<br />
6. Employee/Technician data needs to be setup.<br />
7. Asset Data: the thing or place where the technician will be doing the work for the customer. More data points on the Asset takes longer to import and show on the mobile.<br />
8. Existing job data: It’s better to burn off jobs on the old system rather than importing incomplete jobs onto Next Service. I recommend running both systems in parallel until the old system has no more jobs. It’s the same principal as importing incomplete transactions from one system to another ~ it’s painful.<br />
9. Lack of dedicated customer resources will delay the go-live:<br />
There are many decisions to be made and UAT testing to be done in order for the system to deliver value to the customer.<br />
10. Starting simple and increasing the complexity and requirements as the business gets comfortable is the idea way to go live quickly with minimal cost.</p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>


Do any deployments take longer than 50 hours?

<div id="troubleshoot" class="vc_row wpb_row vc_row-fluid vc_custom_1591870961203 _mPS2id-t mPS2id-target mPS2id-target-first" data-vc-full-width="true" data-vc-full-width-init="true" data-vc-stretch-content="true">
<div class="wpb_column vc_column_container vc_col-sm-12">
<div class="vc_column-inner">
<div class="wpb_wrapper">
<div class="vc_tta-container" data-vc-action="collapse">
<div class="vc_general vc_tta vc_tta-tabs vc_tta-color-grey vc_tta-style-classic vc_tta-shape-rounded vc_tta-spacing-1 vc_tta-tabs-position-top vc_tta-controls-align-left">
<div class="vc_tta-panels-container">
<div class="vc_tta-panels">
<div id="1489503959261-4697954d-1d49b2cd-46c1" class="vc_tta-panel vc_active" data-vc-content=".vc_tta-panel-body">
<div class="vc_tta-panel-body">
<div class="vc_row wpb_row vc_inner vc_row-fluid vc_custom_1513613125382">
<div class="wpb_column vc_column_container vc_col-sm-12">
<div class="vc_column-inner vc_custom_1489503129699">
<div class="wpb_wrapper">
<div class="vc_toggle vc_toggle_default vc_toggle_color_default vc_toggle_size_md vc_toggle_active">
<div class="vc_toggle_content">
<p>Next Service is Native to NetSuite. It is built on, in and for NetSuite and therefore does not have any external data to map and transport. We do things the NetSuite way, so we use NetSuite’s Inventory system, CRM, transactions, employee records, and case management. In every instance, we do things the NetSuite way and obey all the NetSuite conventions. This means our system just works and there is no confusion about which system has the correct version of your data because there is only one place data is saved ~ NetSuite.</p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>


How can Next Service deployments be so much quicker than other field service solutions?

General

<p>Next Service makes your mobile technicians more efficient, allowing them to complete more jobs. They also record their time, inventory and checklists on the Next Service mobile reducing administration and paperwork for your Admin staff. The Next Service scheduler makes real time decisions about scheduling easier reducing the need for follow-up phone calls. Finally, being native to NetSuite allows Next Service to record ALL your field data into NetSuite instantly giving you a real time view of your business.</p>


How can Next Service help grow my business?

Mobile

<div id="troubleshoot" class="vc_row wpb_row vc_row-fluid vc_custom_1591870961203 _mPS2id-t mPS2id-target mPS2id-target-first" data-vc-full-width="true" data-vc-full-width-init="true" data-vc-stretch-content="true">
<div class="wpb_column vc_column_container vc_col-sm-12">
<div class="vc_column-inner">
<div class="wpb_wrapper">
<div class="vc_tta-container" data-vc-action="collapse">
<div class="vc_general vc_tta vc_tta-tabs vc_tta-color-grey vc_tta-style-classic vc_tta-shape-rounded vc_tta-spacing-1 vc_tta-tabs-position-top vc_tta-controls-align-left">
<div class="vc_tta-panels-container">
<div class="vc_tta-panels">
<div id="1489503959261-4697954d-1d49b2cd-46c1" class="vc_tta-panel vc_active" data-vc-content=".vc_tta-panel-body">
<div class="vc_tta-panel-body">
<div class="vc_row wpb_row vc_inner vc_row-fluid vc_custom_1513613125382">
<div class="wpb_column vc_column_container vc_col-sm-12">
<div class="vc_column-inner vc_custom_1489503129699">
<div class="wpb_wrapper">
<div class="vc_toggle vc_toggle_default vc_toggle_color_default vc_toggle_size_md vc_toggle_active">
<div class="vc_toggle_content">
<p>No, the app links to the devices native mapping application to provide turn by turn directions.</p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>


Does the Next Service Mobile App provide turn-by-turn directions?

<p>Only Next Service Administrators and Dispatchers who create, schedule and bill jobs require NetSuite licenses. Your technicians only require a Next Service mobile license. Your dispatchers and administrators will be able to emulate the Next Service Mobile app from the scheduler and see the mobile for any technician.</p>


Do I need a NetSuite license and a Next Service Mobile license?

<p>No App Store is required to get the Next Service Mobile app.</p>
<p>Your Next Service administrator controls access to the app and sends each technician an email containing the URL for our mobile app. Click on the link to open in your devices browser and save to your home screen so it can function like any other app. You will use your NetSuite username and password to access the device.</p>
<p>Your NextService Administrator will also have to make sure that you have a Next Service Mobile license assigned to your employee record for you to have access.</p>
<p>Next Service Mobile licenses can be assigned to different NetSuite users in real-time as required.</p>


Where do I get my mobile login? How do I send my technicians their mobile app login? Is the Next Service Mobile app available on the Google Play Store or the Apple App Store?

<p>This is our most common support request and is caused by the wrong password being entered into the app’s login page. The Next Service mobile app uses the email address and password configured on the employee record for authentication. Please confirm you have entered the correct username and password. If the issue persists, please contact your NetSuite administrator to reset your password.</p>


My password to the Next Service mobile is not working.

Popular FAQs

Scheduler

<p>Yes, the Next Service Scheduler can display any number of employees or resources. These resources can be assigned jobs or added onto jobs as part of a crew or team. There is no cost to showing more resources on the Schedule board.</p>


Do I have to pay for a Next Service Mobile license for all technicians on the Next Service Scheduler? Can I display assignees just for scheduling purposes, even if they don’t use the mobile app?

Submitting a Ticket

Troubleshooting

Residential Field Services (5)

Field Service – On the Front Lines of Life and Death

Mean Time Between Failures - Woman Repairing Engine

mean-time-between-failures-engine-sm

Field Service Outlook for Southeast Asia

Value insight guide

Partner contact us

Book a demo

Get in touch

Career Application

Download our <em>Partner Program brochure</em>

Contact

Send us an enquiry

Australia

United States

London

I understand

Cookies & Privacy

Contact Us

Book a Demo

Privacy Policy

Terms of Use

Oracle

Subscribe for latest news and updates.

A business platform that gives its customers massive value.

Melbourne

Denver

Toronto

Remote Capabilities

“Huge asset for our company”

“NextService Game Changer for Installation!”

medium

large

thumbnail

medium_large

1536x1536

2048x2048

tiny

ctaBg

Express your interest

The future is bright, <em>work with Next Technik</em>

Businessman manager using tablet check and control for workers with Modern Trade warehouse logistics. Industry 5.0 concept

Support Ticket

Frequently Asked Questions

Australia

United States

London

Cookies & Privacy