Customer Engagement Software
Build better relationships and improve customer service. Grow brand recognition and increase repeat business.
Manage client assets by either the serial number or physical location and keep a full history of all inspection, installation and defects or repairs. Gain a complete overview of your customers including a detailed report of all assets under management as well as scheduled and break-fix maintenance.
Turn customers into brand ambassadors with excellent customer service. Ensure that technicians have the information they need to do the job right improving your First Time Fix Rate. With a customizable and colour-coded scheduler track all planned, in progress and completed jobs and choose the right person for the job.
Empower your field team’s phones and tablets with historical information and current customer information providing them with industry-leading customer service tools. Collect more data from the field that can be used to improve operational efficiency and decision making in real-time. Streamline service and billing in the field.
NextService utilizes the power of NetSuite across all functional areas to improve customer engagement. Real time information is provided from the field ensuring fast decision making, efficient deployment of resources, complete inventory accountability and 360 degree metrics to measure, track, grow and improve performance.
If you actively manage customer relationships and provide responsive and valuable services, customers will be retained, they will grow with you and they will recommend you to others.
- Build your brand (with great service)
- Increase customer satisfaction
- Increase the number of first time fixes
- Improve technician efficiency
- Grow service revenue
- Turn customers into brand advocates
Headland has measurably improved customer satisfaction using NextService. Every technician can now view the customer and machine history instantly from the mobile app.General Manager, Service & Operations
Download the NextService Product Guide
Our product guide details everything you need to know about NextService, the world's leading Built for NetSuite Native Field Service Software.