Customer Engagement Software
Build better relationships and improve customer service. Grow brand recognition and increase repeat business.
Build Your Brand
Members of your field service organization are your company's most important brand ambassadors. NextService's flexible mobile app enables field service personnel to access information about their customers and their work history quickly and easily.
NextService Sofware Configuration
Watch this 2-minute video and learn some features of the industry-leading scheduler for NetSuite that lets you engage better with your customers.
Software Features
Empower your NetSuite installation with greater visibility and more accurate and timely job completion information. Boost NetSuite Native CRM Capabilities.
Asset Management
Manage client assets by either the serial number or physical location and keep a full history of all inspection, installation and defects or repairs. Gain a complete overview of your customers including a detailed report of all assets under management as well as scheduled and break-fix maintenance.
Customer Engagement
Turn customers into brand ambassadors with excellent customer service. Ensure that technicians have the information they need to do the job right improving your First Time Fix Rate. With a customizable and colour-coded scheduler track all planned, in progress and completed jobs and choose the right person for the job.
Multidevice Mobile 360° View
Empower your field team’s phones and tablets with historical information and current customer information providing them with industry-leading customer service tools. Collect more data from the field that can be used to improve operational efficiency and decision making in real-time. Streamline service and billing in the field.
How We Improve Customer Engagement
To be able to provide true customer engagement from the field you need real time information across all functions of your business.
NextService utilizes the power of NetSuite across all functional areas to improve customer engagement. Real time information is provided from the field ensuring fast decision making, efficient deployment of resources, complete inventory accountability and 360 degree metrics to measure, track, grow and improve performance.
If you actively manage customer relationships and provide responsive and valuable services, customers will be retained, they will grow with you and they will recommend you to others.
Build Better Customer Relationships
Service history in the palm of your hand.
- Build your brand (with great service)
- Increase customer satisfaction
- Increase the number of first time fixes
- Improve technician efficiency
- Grow service revenue
- Turn customers into brand advocates
Headland Machinery
Headland is an Australian owned and operated, multi-generation family company, with a strong history of supplying machinery and services to the manufacturing industry. Providing unmatched customer service is a core tenet of the business.
Headland has measurably improved customer satisfaction using NextService. Every technician can now view the customer and machine history instantly from the mobile app.
General Manager, Service & Operations
Download the NextService Product Guide
Our product guide details everything you need to know about NextService, the world's leading Built for NetSuite Native Field Service Software.
Field Service Software that Empowers your CRM
Improve customer engagement by providing your field service teams with real-time asset and customer information.
Book your NextService software demonstration with us.
You can also speak to one of our product experts here.