Customer Engagement
Build better relationships and improve customer service. Grow brand recognition.
How We Improve Customer Engagement
To be able to provide true customer engagement from the field you need real time information across all functions of your business.
NextService utilizes the power of NetSuite across all functional areas to improve customer engagement. Real time information is provided from the field ensuring fast decision making, efficient deployment of resources, complete inventory accountability and 360 degree metrics to measure, track, grow and improve performance.
If you actively manage customer relationships and provide responsive and valuable services, customers will be retained, they will grow with you and they will recommend you to others.
Build Your Brand
Members of your field service organization are your company's most important brand ambassadors. NextService's flexible mobile app enables field service personnel to access information about their customers and their work history quickly and easily.
Speak to an Expert
Build Better Customer Relationships
Service history in the palm of your hand.
- Build your brand (with great service)
- Increase customer satisfaction
- Increase the number of first time fixes
- Improve technician efficiency
- Grow service revenue
- Turn customers into brand advocates
Headland Machinery
Headland is an Australian owned and operated, multi-generation family company, with a strong history of supplying machinery and services to the manufacturing industry. Providing unmatched customer service is a core tenet of the business.
Headland has measurably improved customer satisfaction using NextService. Every technician can now view the customer and machine history instantly from the mobile app.
General Manager, Service & Operations