Improve technician efficiency, reduce costs and increase service revenue. NextService includes all the features your company needs to capitalize on service opportunities.
Faster service, in-depth knowledge of every customer and every customer asset. NextService provides a foundation for turning every customer into a brand ambassador.
Implement the best practice workflows and processes in the office - and in the field - that will give your company the edge over the competition.
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1. Built-in, on and for NetSuite
NextService leverages native NetSuite functionality (like inventory, customers, locations and more) and adds scheduling and dispatch, customer asset management and a robust mobile app – to deliver a comprehensive field service management solution.
There is no API, no data re-entry, no secondary database to add cost, complexity and possible confusion.
2. Customer Asset Management
Customer assets are stored in configurable NetSuite records that can accommodate any industry and device. Asset history can be used for in depth reports and analytics – and even for automating preventive maintenance and other repeatable service offerings. Should a customer asset move or acquire a new owner, all service history is transferred to the new location or ownership.
3. NextService Scheduler
Built completely within NetSuite, the NextService Scheduler provides robust viewing filters (technician, region, technician skills, labor cost, more) along with the ability to view the status of every job and every technician in real time. The Scheduler includes pop-ups that enable office personnel to access customer, location, job, asset and other information directly from the Scheduler.
And, the Scheduler also includes the ability for office personnel to view a technician’s mobile app in real time. Office personnel can therefore help technicians overcome potential problems – and even train new technicians to use the app remotely.
4. Mobile App
Based on HTML-5, the NextService mobile app is operating system and device agnostic. It can be configured to add or exclude information by job type, technician, asset or other criteria. Custom forms and checklists can be added that feed their contents directly back to NetSuite for in-depth reporting and analytics.
The mobile app also includes all the features one would expect in a mobile field service management solution – voice recognition, mapping, signature and photo capture and more.
5. Field Service Experience
Pre-Sales, Sales, Implementation, Support. We’re field service experts. Our team is comprised of personnel with decades of experience in NetSuite implementation and field service operations. We can help your company implement the best practices and processes that will help distance your company from the competition.