Australian Beverage Corporation
''NextService has been a game changer for our service business.''
''We now have a full understanding of the profitability of each and every single job.''
''With NextService there's no more double handling and it reduces paperwork.''
“In 2017, I was tasked to find a field service app compatible with Netsuite that would give my client greater visibility and control over their growing service division.
During our evaluation, NextService appeared the most intuitive, well-conceived and polished product. In particular, the Scheduler was leagues ahead of the other apps we considered.
It was also important to have a local implementation done out of Australia, within the same time zone for ease of intensive development and on-going support.
It was clear the NextService team also had the smart and professional goodwill to work with the existing scripting, which enabled the business-critical continuity and maintenance of historical accuracy across their serial tracking.”
“NextService has been a great help to our Service Department. It has helped us improve our service + spare parts management and customer service.
We now have access to real-time data in the field. It is a reliable system that continues to develop and improve.
NextService, being on the NetSuite platform, has given us helpful data for costing, resource planning and other service analysis.
A beneficial system if you have a service department that use NetSuite.”
“SprintQuip have been using NextService for a year, and it has been a transformational application for the company’s service arm.
SprintQuip are now equipped with one system giving a single view of the customer, along with real-time analytics and KPI reporting via dashboards. This has allowed SprintQuip to have the information necessary for accurate and timely business decisions.
Technicians have the ability to capture spare parts and costs in the field, including time and expenses. Through this streamlining of inventory management and billing, SprintQuip has a full understanding of the profitability of each, and every single, job.
Through the easy to use mobile application, technicians can quickly complete checklists and compliance forms. With the real time WHS reporting, any workplace hazards are identified immediately.
SprintQuip have significantly improved customer response times, particularly for urgent jobs, as they now have real time visibility of technicians through the power of the NextService Scheduler. Technicians can be re-scheduled even quicker during the course of the working day to allow for any ad hoc customer requests. Scheduled maintenance is also easily managed in line with contracts.”
General Manager of Systems & Compliance
“Field engineers at the right place at the right time, with full job history, client records, invoicing in the field and real-time data analytics on one platform.
This solution has enabled us to transform the way we deliver service and measure what matters most.
We’ve radically reduced the administration costs associated with multiple data entry points and enabled us to rethink our workflows so they better align with client expectations and our own compliance requirements.”
“We have just recently migrated to Netsuite + NextService.
With the implementation of NextService into our business, we have seen a great benefit in the mobile app, having our in-field technicians able to enter the transaction straight into our system saving time.
No more double handling and it reduces paperwork.
Another great benefit that the technicians are enjoying is the ability to see history of a site.”
Field Service Administration Manager
“Great system, lots of customisation available and all with solid support behind it (both before and after implementation).
Coordinating our field technicians has become much easier since moving to NextService.”
Technical Service Coordinator
1. Built-in, on and for NetSuite
NextService leverages native NetSuite functionality (like inventory, customers, locations and more) and adds scheduling and dispatch, customer asset management and a robust mobile app – to deliver a comprehensive field service management solution.
There is no API, no data re-entry, no secondary database to add cost, complexity and possible confusion.
2. Customer Asset Management
Customer assets are stored in configurable NetSuite records that can accommodate any industry and device. Asset history can be used for in depth reports and analytics – and even for automating preventive maintenance and other repeatable service offerings. Should a customer asset move or acquire a new owner, all service history is transferred to the new location or ownership.
3. NextService Scheduler
Built completely within NetSuite, the NextService Scheduler provides robust viewing filters (technician, region, technician skills, labor cost, more) along with the ability to view the status of every job and every technician in real time. The Scheduler includes pop-ups that enable office personnel to access customer, location, job, asset and other information directly from the Scheduler.
And, the Scheduler also includes the ability for office personnel to view a technician’s mobile app in real time. Office personnel can therefore help technicians overcome potential problems – and even train new technicians to use the app remotely.
4. Mobile App
Based on HTML-5, the NextService mobile app is operating system and device agnostic. It can be configured to add or exclude information by job type, technician, asset or other criteria. Custom forms and checklists can be added that feed their contents directly back to NetSuite for in-depth reporting and analytics.
The mobile app also includes all the features one would expect in a mobile field service management solution – voice recognition, mapping, signature and photo capture and more.
5. Field Service Experience
Pre-Sales, Sales, Implementation, Support. We’re field service experts. Our team is comprised of personnel with decades of experience in NetSuite implementation and field service operations. We can help your company implement the best practices and processes that will help distance your company from the competition.