Requirements
Partners must meet the following requirements to receive Next Technik to Partner referrals:
- Adhere to the guidelines in the Customer Service Policy.
- Own scoping of customer requirements — initial information provided by Next Technik is an indicator only and Partners must produce and agree on a scope of work with the customer.
- For general services, notify Next Technik via the same method by which the referral was received, if or when:
- The customer approves the job, including the total value of the referred work.
- The Partner is not able to get in contact with the customer.
- The customer does not proceed with the Partner as the service provider for the referred work.
- Completion of the referred work is at risk.
- For NextService deployments, include your Next Technik partner manager on communication regarding major progress milestones, and
- if completion of the deployment becomes at risk.
- Report the true value of the referred work to Next Technik.
- Ensure teams and/or individuals actioning referred work have completed the relevant Next Technik training course.
Referral Process
When referring work to our partner network, Next Technik will:
- Gather high level information about the required work from the customer.
- Notify the Partner’s nominated referral contact via email.
- Note: Next Technik may refer to multiple Partners where the customer has requested multiple options.
The Partner will then provide updates to Next Technik per the above requirements.
Approval & Commissions
- When the customer commits to the job with the Partner, the referral is considered won.
- When the referral is won, the Partner will notify Next Technik and advise the following information:
- Customer name
- Total amount
- Amount/s for Next Technik to invoice
- Job start date
- Next Technik Partner Managers may follow up on the status of any referred services including deployment.
- Next Technik will then provide an invoice to the partner for the amount listed on the notification or statement.
- Accounts feedback
- Will partners want to pay according to their payment schedule with the customer, like we do? e.g. we pay out commissions to partners quarterly if the customer pays NT quarterly
- If they will want to mirror the customer terms this needs to be reflected in the notification/statement so we can account accordingly