Requirements

Partners must meet the following requirements to receive Next Technik to Partner referrals:

  • Adhere to the guidelines in the Customer Service Policy.
  • Own scoping of customer requirements — initial information provided by Next Technik is an indicator only and Partners must produce and agree on a scope of work with the customer.
  • For general services, notify Next Technik via the same method by which the referral was received, if or when:
    • The customer approves the job, including the total value of the referred work.
    • The Partner is not able to get in contact with the customer.
    • The customer does not proceed with the Partner as the service provider for the referred work.
    • Completion of the referred work is at risk.
  • For NextService deployments, include your Next Technik partner manager on communication regarding major progress milestones, and
  • if completion of the deployment becomes at risk.
  • Report the true value of the referred work to Next Technik.
  • Ensure teams and/or individuals actioning referred work have completed the relevant Next Technik training course.

Referral Process

When referring work to our partner network, Next Technik will:

  • Gather high level information about the required work from the customer.
  • Notify the Partner’s nominated referral contact via email.
    • Note: Next Technik may refer to multiple Partners where the customer has requested multiple options.

The Partner will then provide updates to Next Technik per the above requirements.

Approval & Commissions

  • When the customer commits to the job with the Partner, the referral is considered won.
  • When the referral is won, the Partner will notify Next Technik and advise the following information:
    • Customer name
    • Total amount
    • Amount/s for Next Technik to invoice
    • Job start date
  • Next Technik Partner Managers may follow up on the status of any referred services including deployment.
  • Next Technik will then provide an invoice to the partner for the amount listed on the notification or statement.
  • Accounts feedback
    • Will partners want to pay according to their payment schedule with the customer, like we do? e.g. we pay out commissions to partners quarterly if the customer pays NT quarterly
    • If they will want to mirror the customer terms this needs to be reflected in the notification/statement so we can account accordingly