Setting the Standard for FSM Mobile Apps

Nothing has transformed field service as much as mobile apps. Working in the field has always meant making do with limited information and few options for communicating and collaborating. But with powerful technology that goes everywhere, does everything, and fits in a technician’s back pocket, the field isn’t so isolating anymore. 

Since Next Service was first developed by a team of actual field service providers, we quickly realized the potential of mobile apps to transform just about everything. That’s why we made our mobile app one of the core features of our Next Service field service management (FSM) software. Much of our time and resources have gone into making the best app possible – the one that sets the standard for the entire industry and raises the bar for what technicians can accomplish. 

New enhancements to the Next Service mobile app are described below, but first, let’s discuss why it is the leading FSM mobile app trusted by NetSuite customers.

What Makes the Next Service Mobile App Different?

Next Service is the first and one of the only FSM apps to run on-platform with NetSuite. That means our mobile app runs on-platform with NetSuite as well. For technicians in the field, that means the data they are trying to retrieve through their app is coming directly from NetSuite, giving them access to almost everything (with permission), including the most recent data. Information deficits and knowledge gaps stop being a problem, and technicians can immediately get the data they need since there’s no syncing or API. 

For anyone in the back office, having the Next Service mobile app run on-platform with NetSuite means that any updates made in the field, for example, changes to a task, customer asset record, or work order, are instantly visible. This creates a deep, real-time link between the office and the work in progress to prevent friction, speed up billing, optimize inventory, and streamline scheduling. It also means any data collected in the field goes directly into NetSuite, so no one has to move it there manually, saving crucial administrative time. 

Roth Living, a high-end kitchen equipment distributor that uses Next Service, is a great example of how our app impacts field service. Having better information in the field helps technicians complete more assignments each week. 

Likewise, eliminating redundant data entries results in faster and more accurate billing. Far more than just another tool, our mobile app has produced real increases in revenue, profit, and customer satisfaction. 

The Best Gets Even Better 

Our commitment to constantly evolving and improving led us to launch a major user outreach effort in recent years. We interviewed clients about what they liked about the app, what they didn’t, and what changes they wanted to see. That feedback led to updates and upgrades throughout the app, many of which users are now starting to see. 

Some of the highlights include changes to the design that brings key information front and center, along with improved instructions about what data to enter where. More important than the specific changes, however, are the upgrades to the user experience that come with them:

• Intuitive Navigation – The app is easier to use than ever, making it simple for first-time users to learn while saving time for long-time users with fewer clicks and faster pathways to critical features and data. 
• Bolder Information – The app calls attention to the essential details in a given task so that techs don’t have to hunt for this information, and there’s less risk they will overlook critical instructions. 
• Scalable Foundations – We’ve laid some important foundations behind the scenes that will enable our team to build out new features & optimizations more efficiently in the future.

Take Advantage of the Next Service App

When another Next Service user, security provider Tactical Solutions, started using our app, technicians saw a 50% reduction in administrative time—and that was before our recent updates. 

What impact would our app have on your organization? How would your field service business function with an industry-leading mobile app on every technician’s phone? Explore the answers by contacting our team.