NextService customer asset management includes asset records that can be configured to meet the unique needs of diverse industries and complex devices. A complete service history is retained of every asset and every component - and should an asset move or change ownership, service history is retained and transferred to the new location or owner.
The NextService Scheduler allows office personnel to schedule the right technician for the right job, every time. Personnel can view the Scheduler by technician skill, region, cost and more. And pop-ups allow office personnel to access customer, location, asset, job and other information directly from the Scheduler. The Scheduler also includes a mobile app emulator which allows office personnel to aid field technicians to diagnose potential problems - and even train new technicians remotely.
The NextService mobile app runs on nearly any device or operating system. The HTML-5-based app is almost completely configurable enabling companies to include or exclude specific information, tabs or forms based on the job, customer asset or technician. Form data from the app flows directly to NetSuite for in-depth reporting and analytics. And voice recognition, mapping, signature and photo capture are all standard features.