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Field Service Management Software for Transportation and Logistics
Next Service has the huge advantage of being built on the NetSuite platform.
Industrial Training International (ITI) trains heavy equipment operators at sites across America, requiring careful nationwide logistics. Adopting Next Service for FSM and NetSuite for ERP gave ITI a seamless platform for all their data and an interconnected toolkit to handle scheduling, inventory, and everything else, resulting in efficiency, accuracy, and profitability like never before.
Sophisticated Scheduling & DispatchSee all jobs in progress on a single board, easily pair work orders with the right driver, dispatch automatically, and efficiently resolve schedule questions/issues.
Inventory ManagementManage trucks, tools, equipment, and all other inventory from one portal that drivers can access and update on the road to keep current records about the levels and location of everything in stock.
Mobile AppAccess the Next Service app on all major devices, even offline, for all the details and documents relevant to the job and to seamlessly exchange information with the home office.
Asset ManagementDesignate anything as an asset – clients, trucks, shipments, etc. – then keep ongoing records for each asset to improve future jobs and facilitate recurring revenue opportunities.
Work Order ManagementStore every work order in one place people can access and add to through the app so that communication and coordination problems never compromise the client experience.
Reporting & AnalyticsReplace paper documents with digital data, store it all in one place, and run it through robust reporting and analytics tools to help understand performance, inform decision-making, and develop plans.
Native to NetSuiteRunning on-platform with NetSuite means Next Service perfectly syncs with many powerful features and impressive apps, forming a shared digital foundation for key business technologies.
Field SupportGive people in the field checklists to follow, forms to fill out, and the ability to collect digital signatures and pictures so that meeting all job and compliance requirements isn’t more complicated than needed.
Tools with Every Trip
In transportation and logistics, the most important work happens in the field. Next Service FSM software equips companies with powerful tools to manage every job and journey running on the same platform as NetSuite.
Mobile Forms & Checklists
Ensuring that drivers meet exacting regulatory requirements and specific client expectations is as easy as having them follow custom checklists and forms loaded into their Next Service app. The app lets drivers collect digital signatures and photos automatically associated with a work order and stored in audit-ready digital format. Getting the details right is a cinch.
Scheduling and Dispatch
A comprehensive job board displays all the work currently in progress in one place where dispatchers can filter, change, or drill into the details as necessary. Schedulers can also emulate a driver’s app to see what they see. Color coding makes it easy to match jobs with drivers based on their availability to schedule appointments faster, serve clients quicker, and prevent idle time.
With one place to collect and store all the details related to a client, truck, or any other significant assets, it becomes easy to track it over time. Reference those records to see when equipment needs maintenance to prevent breakdowns or learn lessons from past deliveries to keep a client happy. Selling lucrative subscription service packages also becomes possible.
Bring Visibility and Control to Complicated Transportation & Logistics Operations
40hours saved quarterly on one task
270Engagements Managed Annually
3000Travel Days Managed Annually