We want to keep Next Service like our secret little weapon.
A company that sells, rents, and services industrial scales used Next Service to eliminate paperwork in the field and integrate all their service activities and data under the NetSuite umbrella. Coordinated and centralized like never before, Southwestern Scale used Next Service to improve service delivery, impress clients, and make each job as profitable as possible.
Accurate Scheduling & DispatchQuickly pair work orders with the right tech, then manage all in-progress jobs from one place so that schedules run smoothly on any scale and utilize more of the technician's time.
User-Friendly Reporting & AnalysisApply simple yet powerful reporting and analytics tools to all the service data inside Next Service to uncover insights for optimization, planning, innovation, and more.
Powerful Asset ManagementTrack, access, and manage all the service records for any piece of equipment to inform future fixes or encourage clients to avoid breakdowns with preventative maintenance.
Helpful Mobile AppThe Next Service mobile app works on almost any device (even offline). It replaces paper documents with digital data, forms, photos, and signatures to make life easier for everyone.
Centralized Work Order ManagementEveryone involved with a job can access the work order and update the details, including from the field, so that complete, accurate work orders move directly into billing.
Complete Inventory ManagementAll parts, tools, and equipment are managed in one place that techs can access and update from the field to reduce shrinkage, expedite service delivery, and improve reordering.
Confident ComplianceUse the checklists and forms inside the Next Service app to ensure technicians comply with all legal and contractual requirements and have digital signatures and photos as proof.
Exciting NetSuite ToolsNext Service works in perfect sync with other business apps inside NetSuite, making it possible to run a business on a single platform that contains all data and endless features.
A Higher Standard for Service
Success and service are directly connected to companies that work on equipment. Make every trip into the field productive and profitable with Next Service’s robust toolkit for managing every facet of field service: jobs, assets, inventory, and more.
Scheduling and Dispatch
Use a clever color-coding system to match incoming jobs with technicians with the right skills, certifications, and availability, then automatically send them dispatch notifications. All jobs go to a comprehensive job board where you can filter, expand, or change details on any job. Help techs in the field with an app emulator that lets you see what they see.
However you define assets, each one is recorded in Next Service and is continually updated with every detail from every service visit. Accessing this information in the field helps techs decide how to handle current jobs based on past maintenance. You can also track and service assets as part of lucrative preventative maintenance contracts and other subscription services.
Work Order Management
Keep everyone on the same page with work orders that contain all job requirements, capture technician’s notes, and automatically get associated with customers’ assets. Techs can use a barcode scanner to record the inventory they consume on the work order or follow checklists and complete forms to ensure the work goes as planned.
Cutting Costs and Maximizing Revenues for Complex Service Operations
75%faster job scheduling
20%less time managing assets
0%increase in admin staff