Having job history available on the mobile has meant technicians aren’t wasting time triaging a problem
Checkpoint Systems, an Australian provider of retail security technology, adopted Next Service to eliminate paper in the field, integrate all service activities, and give technicians better visibility on site. Thanks to tools like the mobile app, which improves first-time fix rates and inventory management, the company has been more efficient, productive, and profitable than now.
Painless Scheduling & DispatchIdentify the right tech for each work order and manage all work in progress from a comprehensive job board where job status and tech location are updated in real-time.
In-Depth Inventory VisibilityTrack all parts, tools, and equipment in inventory from one place that updates in real-time when technicians consume stock or process returns in the field.
All-Inclusive Asset ManagementKeep detailed service records of every asset, which techs can access and update from the field so that every detail gets recorded and billed.
Flexible Mobile AppCustomize the Next Service mobile app with whatever data, documents, or workflows technicians need. The app is independent of hardware and even functions offline.
Shared Work Order ManagementCreate work orders in Next Service that all stakeholders can easily access, share, and add to, all stored in one location within NetSuite.
Accurate Reporting and AnalyticsApply powerful yet intuitive reporting and analytics tools to all service data to get valuable performance evaluations and planning insights.
Practical Field ToolsGive technicians digital instructions, checklists, and forms through the app to ensure they meet all job and compliance requirements—and get digital signatures and photos to prove it.
Extensive NetSuite FeaturesTake advantage of all the powerful features and apps within NetSuite to extend the native features of Next Service and run everything on one platform.
Profitable Tools for IT Service
By eliminating waste and inefficiency, improving client engagement, and driving new revenue opportunities, Next Service helps IT service providers become as profitable as possible using a complete field service toolkit that includes modules like these:
Work Order Management
Work orders and technicians follow the same color-coding system to quickly identify the tech with the right skills and availability. Dispatch notifications go automatically to the tech’s app, which schedulers can emulate to confirm details or resolve issues. All jobs on the schedule appear on a single job board, where schedulers can filter, drill down into, or change all components from one place.
Use unlimited customized fields to create records for any IT equipment that follows it, even when relocated or sold. Those asset records include notes and details from every past service visit that techs can access on the job to inform what service they perform. Asset records can also automatically schedule service based on SLAs and service contracts.
The Next Service mobile app supplies anyone in the field with work order details, asset histories, important forms and compliance documents, and whatever else they need to complete the job in one trip more often. Device agnostic and highly customizable, the Next Service app also feeds data collected in the field directly into NetSuite for precise record keeping and improved billing.
Improve the Quality and Consistency of IT Service Delivery for Sustained Success
5hours of daily data entry eliminated
$200ksavings on fixed overhead annually
100%reduction in paper usage