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With NetSuite and Next Service, it became easy to change our processes.
Auto Ingress, a company that sells and services automatic doors, chose Next Service to replace outdated technology and paper-based processes. With a seamless solution for all aspects of service delivery, everything from scheduling to inventory management improved. And since Next Service perfectly syncs with NetSuite, Auto Ingress gained a data-rich digital foundation on which to optimize, expand, and innovate.
Streamlined Scheduling & DispatchQuickly schedule and dispatch technicians while monitoring all in-progress jobs in one place to prevent common problems and utilize more billable time.
Informative Inventory ManagementMonitor the parts and equipment in inventory used in the field and in need for upcoming jobs through a single portal to prevent shrinkage and improve ordering.
Dynamic Asset ManagementAny device, even one offline, gives techs an app with all the data, documents, and support they need to complete jobs and meet expectations efficiently.
Powerful Mobile AppGive the people in the field access to vital tools and information through their mobile devices. People in the office and the field stay connected and are always coordinated.
Collaborative Work Order ManagementDigital work orders move seamlessly from schedulers to technicians and into billing when the entire process happens on one platform, and technicians can update records from anywhere.
Accessible Reporting & AnalyticsHaving all service data inside NetSuite lets you take advantage of robust yet intuitive reporting & analytics to understand performance better and formulate planning efforts
Smart Compliance ToolsEnsure techs follow all safety, compliance, and client requirements by putting checklists and forms that technicians need to follow in the app before getting digital signatures and photos as proof.
Deep NetSuite ConnectionNext Service operates inside the NetSuite ecosystem and runs natively with many other leading business tools, making it easy to undergo digital transformation and reap the rewards.
Excellence in the Field
Facilities management providers are defined by what happens in the field. Next Service has powerful modules for service delivery that each work in sync so that every job runs smoothly for each person involved:
Scheduling and Dispatch
Color-coding between jobs and technicians identifies the best person for every work order. A comprehensive job board displays everything in progress, with a map view of every tech location and the means to filter, explore, or amend any detail. An app emulator lets schedulers see what the techs see and ensure they have the correct information.
Never find a piece of inventory unaccounted for again. Next Service tracks the location of everything, including what techs consume, with a barcode scanner that records the part on the client invoice. There are also tools to streamline returns and forecast future parts requirements so that inventory facilitates more service instead of the opposite.
Techs can access an asset’s full-service records while in the field to inform what work they perform. They can also update those records from the field, ensuring that every detail is recorded. With better asset tracking, you can offer good preventative maintenance packages to clients eager to keep equipment up and running.
Next Service Raises the Bar for Field Service in Facilities Management
75%faster job scheduling
20%more efficient asset management
27%increase in field staff