Next Service has a strong set of field service tools. The shining light is the mobile app.
Providing 24/7/356 electrical services to sensitive customers like hospitals and data centers, ThermFlo had to excel at service delivery. The Next Service software brings the entire service lifecycle onto one platform that techs can access through an app in the field. Having a unified system to coordinate all service activities helped ThermFlo modernize operations and turbocharge performance.
Scheduling & Dispatch
Quickly match the job requirements with the staff and skills available while coordinating the complete schedule from one place. Get people on-site sooner and fit more jobs into one day.Inventory Management
See the entire inventory, track what people use in the field, and forecast future inventory requirements to prevent everything from stock loss to part shortages.Asset Management
Keep ongoing records of all assets under service that electricians can access (and add to) from the field. Improve first-time fix rates and start offering preventative maintenance packages.Field Mobility
Give the people in the field access to vital tools and information through their mobile devices. People in the office and the field stay connected and are always coordinated.Work Order Management
Track work orders through a single system that ingests all the relevant data and makes it available to anyone (from anywhere) that may need access.Reporting & Analytics
Run analytics and generate reports on field service performance to understand the true strengths and weaknesses of the business and adjust for maximum impact.Compliance Checklists
Stay compliant with all laws and contractual requirements by having technicians follow checklists in the field and digitally collect signatures, photos, and other documentation.On-Platform with NetSuite
Take advantage of the seamless data sharing and combined capabilities of Next Service and NetSuite, which run on-platform to form a singular business solution.
Service Excellence in Energy
Providers face new obligations and opportunities as the energy sector evolves and expands, especially around sustainability. Next Service provides an unparalleled toolkit to adapt today and thrive tomorrow.
Scheduling and Dispatch
Manage multiple jobs easily using a streamlined scheduling board with a drag-and-drop interface, robust filtering features, and drill-down capabilities. Dispatch notifications automatically include all the info techs need to stock their trucks properly and arrive on-site prepared. Dispatchers and technicians benefit from better scheduling, as do clients who can access services faster and more efficiently.
Inventory Management
Monitor where every part, tool, and piece of equipment is located, who’s using it, and how. The app lets people consume inventory in the field, keeping stock levels up to date. Better inventory visibility leads to drastic reductions in lost stock. And by integrating inventory and work order management, it is simple to plan future stock requirements and order accurately.
Field Mobility
Give technicians an app that makes every job run smoother. People in the field can avoid common mistakes and miscommunications with comprehensive information about a job, client, or asset. Digital checklists and forms clarify precisely what procedures to follow in complicated situations. And since the Next Service app works even offline, the tools travel as far into the field, as necessary.
Next Service Powers Success Throughout the Energy Industry for the Future
99%
less data entry mistakes50%
greater back-office dispatching efficiency18,000+
completed tasks in one year
