Functional Consultant (USA)

North America

Last updated: 20 April 2021

Are you a Functional Consultant?

The primary responsibility of the Functional Consultant is to work closely with customers and implement, document, configure, train, customize, and support Next Technik products built on the NetSuite business platform.

Position Title: Functional Consultant
Department: North America
Position Reports Role: VP of Customer Success

Goals

  • Customer happiness and engagement measures including response times and problem resolution
  • Taking ownership of the customer process using best practices to create an end-to-end solution that better serves our customers

Responsibilities

  • Manages and directs the process flow of the scope from the beginning to end of the deployment
  • Implement Next Technik solutions including business requirements gathering, product configuration and customizations
  • General NetSuite Product consulting.
  • Data cleansing, conversion and importing
  • System customizations, JSON, NetSuite SuiteAnalytics, Advanced PDF, Saved Searches, Report Writing and SuiteBuilder
  • Identifying problems with customer’s process and creating solutions using best practices
  • Access customer support requests for potential product enhancements and defects.
  • Coordinate release and upgrade schedule with product development, service delivery, partners and customers.
  • Maintain customer portal for FAQ, solutions and product updates.
  • Interstate travel is a requirement of the job.
  • Ad hoc duties as required.

Required Experience/Skills

  • NetSuite Support, systems implementation or administration experience
  • 2+ years of experience providing functional support for emerging to enterprise level software applications (SaaS, Oracle, SAP, NetSuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft etc)
  • Experience working on projects with multiple stakeholders
  • Exposure to field service management and NetSuite highly desirable
  • Strong empathy for customers and a passion for revenue and growth
  • Demonstrated desire for continuous learning and improvement
  • Excellent communication and presentation skills
  • Relevant Bachelor’s degree; preference for computer science and accounting or related degrees

Benefits

Aside from joining an exceptional team that truly embodies our core values — Customer Focus, Quality, Innovation, Ownership, and Integrity — here are some of the benefits you will enjoy as a Next Technik team member:

  • Health, dental, and vision insurance
    • Effective your first day of employment
    • Ample health and dental programs from which to choose
  • Generous PTO, as well as 8 paid holidays
  • Life and AD&D insurance
  • Opportunity for remote or hybrid work scenario
  • 401k + percentage company match
  • Numerous other optional benefits

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