Functional Consultant

Goals

• Customer happiness and engagement measures including response times and problem resolution
• Taking ownership of the customer process using best practices to create an end-to-end solution that better serves our customers

Responsibilities

• Manages and directs the process flow of the scope from the beginning to end of the deployment
• Implement Next Technik solutions including business requirements gathering, product configuration and customizations
• General NetSuite Product consulting.
• Data cleansing, conversion and importing
• System customizations, JSON, NetSuite SuiteAnalytics, Advanced PDF, Saved Searches, Report Writing and SuiteBuilder
• Identifying problems with customer’s process and creating solutions using best practices
• Access customer support requests for potential product enhancements and defects.
• Coordinate release and upgrade schedule with product development, service delivery, partners and customers.
• Maintain customer portal for FAQ, solutions and product updates.
• Interstate travel is a requirement of the job.
• Ad hoc duties as required.

Required Experience/Skills

• NetSuite Support, systems implementation or administration experience
• 2+ years of experience providing functional support for emerging to enterprise level software applications (SaaS, Oracle, SAP, NetSuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft etc)
• Experience working on projects with multiple stakeholders
• Exposure to field service management and NetSuite highly desirable
• Strong empathy for customers and a passion for revenue and growth
• Demonstrated desire for continuous learning and improvement
• Excellent communication and presentation skills
• Relevant Bachelor’s degree; preference for computer science and accounting or related degrees