Technical Consultant

Goals

• Customer happiness and engagement measures, including configuration times and problem resolution
• Taking ownership of designed solutions and building the necessary configurations through to completion

Responsibilities

• First line deployment support
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Software deployment consulting support
• Data cleansing, conversion and importing
• Finding, replicating and accessing impact of product problems and defects
• Co-ordinate release and upgrade schedule with product development, service delivery, partners and customers
• Product development, documentation, upgrades, patches and release notes
• Maintain customer portal for FAQ, solutions and product updates
• Track and manage customer reported issues via a case management system adhering to best practices
• Assist with Product QA and provisioning as required
• System customisations via JSON, NetSuite SuiteAnalytics, Advanced PDF, Saved Searches, Report Writing and SuiteBuilder

Required Experience/Skills

• NetSuite Support, systems implementation, or administration experience
• Working knowledge of JSON
• 3+ years of experience providing technical support for enterprise software applications (SaaS, Oracle, SAP, NetSuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft etc)
• Experience working on projects with multiple stakeholders

Role Grades

Consultant:

• Experience level, 1-3 years deploying and supporting Next Technik products
• Requires some level of support and supervision to manage multiple deployment projects
• Confidently conducts face to face customer engagements without supervision on occasion
• Expert level skills in Next Technik config, SuiteBuilder, ADF PDF

Senior:

• Experience level, 3-5 years deploying and supporting Next Technik products
• Can operate completely unsupervised
• Can effectively manage multiple deadlines and complete them accordingly
• Mentors and trains Consultant positions
• Can run their own vanilla deployment without assistance of Functional consulting
• Expert Level skills in NetSuite Wrokflow, FreeMarker and BFO and Next Technik Dynamic forms

Principal:

• Experience level, 5+ years deploying and supporting Next Technik products
• A Senior Technical Consultant who demonstrates sufficient Functional and Team leadership qualities is eligible to apply for a Principal Consulting role (separate JD)
• Works with new business team on scoping large projects and prepares statement of works
• Leads a team (3-8) consultants and manages all aspects of deployment and optimisation services for assigned customers
• Work with Customer Success team to ensure high levels of customer engagement

Benefits

Aside from joining an exceptional team that truly embodies our core values — Customer Focus, Quality, Innovation, Ownership, and Integrity — here are some of the benefits you will enjoy as a Next Technik team member:

• Health, dental, and vision insurance
  • Effective your first day of employment
  • Ample health and dental programs from which to choose
• Generous PTO, as well as 9 paid holidays
• Life and AD&D insurance
• Opportunity for remote or hybrid work scenario
• 401k + percentage company match
• Numerous other optional benefits