Technical Consultant
United States
Last updated: 16 October 2020
Are you a Technical Consultant?
The primary responsibility of the Technical Consultant is to work closely with customers, consultants and the product development team to provide technical solutions for requirements gathered.
Position Title: | Technical Consultant |
Department: | North America |
Position Reports Role: | VP of Customer Success |
Goals
- Customer happiness and engagement measures, including configuration times and problem resolution
- Taking ownership of designed solutions and building the necessary configurations through to completion
Responsibilities
- First line deployment support
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Software deployment consulting support
- Data cleansing, conversion and importing
- Finding, replicating and accessing impact of product problems and defects
- Co-ordinate release and upgrade schedule with product development, service delivery, partners and customers
- Product development, documentation, upgrades, patches and release notes
- Maintain customer portal for FAQ, solutions and product updates
- Track and manage customer reported issues via a case management system adhering to best practices
- Assist with Product QA and provisioning as required
- System customisations via JSON, NetSuite SuiteAnalytics, Advanced PDF, Saved Searches, Report Writing and SuiteBuilder
Required Experience/Skills
- NetSuite Support, systems implementation, or administration experience
- Working knowledge of JSON
- 3+ years of experience providing technical support for enterprise software applications (SaaS, Oracle, SAP, NetSuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft etc)
- Experience working on projects with multiple stakeholders
Role Grades
Consultant:
- Experience level, 1-3 years deploying and supporting Next Technik products
- Requires some level of support and supervision to manage multiple deployment projects
- Confidently conducts face to face customer engagements without supervision on occasion
- Expert level skills in Next Technik config, SuiteBuilder, ADF PDF
Senior:
- Experience level, 3-5 years deploying and supporting Next Technik products
- Can operate completely unsupervised
- Can effectively manage multiple deadlines and complete them accordingly
- Mentors and trains Consultant positions
- Can run their own vanilla deployment without assistance of Functional consulting
- Expert Level skills in NetSuite Wrokflow, FreeMarker and BFO and Next Technik Dynamic forms
Principal:
- Experience level, 5+ years deploying and supporting Next Technik products
- A Senior Technical Consultant who demonstrates sufficient Functional and Team leadership qualities is eligible to apply for a Principal Consulting role (separate JD)
- Works with new business team on scoping large projects and prepares statement of works
- Leads a team (3-8) consultants and manages all aspects of deployment and optimisation services for assigned customers
- Work with Customer Success team to ensure high levels of customer engagement
Benefits
Aside from joining an exceptional team that truly embodies our core values — Customer Focus, Quality, Innovation, Ownership, and Integrity — here are some of the benefits you will enjoy as a Next Technik team member:
- Health, dental, and vision insurance
- Effective your first day of employment
- Ample health and dental programs from which to choose
- Generous PTO, as well as 8 paid holidays
- Life and AD&D insurance
- Opportunity for remote or hybrid work scenario
- 401k + percentage company match
- Numerous other optional benefits
Apply for this job now
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