Where NetSuite field service mobility is an adventure in innovation.
A team focused on continuous exploration of NetSuite field service innovation. Explorers, innovators, believers in transforming customer engagement.
If necessity is the mother of invention, Next Technik is the child. Our story is one of progress, innovation, and customer focus -- a story we continue writing every day.
Our values guide every decision we make, every solution we build, and every relationship we have. We are committed to leaving the world better than we found it.
The people who develop, market, implement, and support our NextService product and NetSuite Apps are our most valued resources -- the vibrant beating heart of the company.
If necessity is the mother of invention, Next Technik is the child. When executives at Headland Machinery, a wholesale distributor of industrial equipment in Australia, needed new software to support field service operations, they found every option inadequate. So, they built their own ideal solution – one that existed within the NetSuite ecosystem to seamlessly connect Field Service Management (FSM) with Enterprise Resource Planning (ERP). This development project evolved into what is now Next Technik: a team with NetSuite and field mobility in our DNA.
Peter and Diane Kloe purchased Headland Machinery in 1979 and grew it into an industry leader. Now their children, Richard, an engineer by training, and Annaliese, a born businessperson, occupy key leadership roles. Next Technik benefits from the experience and knowledge of two generations of the Kloe family – decades of field service experience and a wealth of knowledge about improving customer engagement through superior service.
Our mission is to help customers grow their business through exceptional customer engagement. By providing all the tools necessary to fine tune field service, we empower customers to exceed expectations and cultivate a reputation for excellence. NetSuite development may be our area of expertise, but helping clients achieve their business objectives is our mission.
Listening is the key.
Positive customer outcomes for long-term success. Every new feature we include in our software is the result of collaboration, people working together to turn ideas into reality and striving toward a common goal of delivering amazing customer experiences.
Ensuring product quality and reliability.
Our engineers have an intense focus on simplicity and positive user experiences, resulting in beautifully designed software. We judge our success not by the effort we expend, but by the benefits our customers enjoy.
Driving innovation through technology.
Curiosity drives us. We are thinkers and inventors. We welcome challenging conversations, and we love shifting paradigms. We are constantly seeking new and better ways to develop and distribute our software.
Taking ownership and accountability.
We each take ownership for the company’s success. We have created an environment in which team members feel empowered to act and to bring about change. Our culture fosters initiative, accountability, positive results and trust.
Operating with honesty and moral soundness.
Integrity engenders team and customer engagement while creating a healthy organizational culture.
Stakeholders can rely on our developers to build NetSuite applications -- from the initial concept to final product -- that offer enterprise-class data privacy, data management, security, and availability. Our technical expertise is matched by an unparalleled understanding of field service in all forms and the link it has to customer engagement and revenue growth. Our fundamental skill is this: we began building field service solutions for our own business (not to meet a market demand), so we have an inside perspective on what our clients need and want that is more authentic than other field service solutions in the marketplace. This is reflected in a responsive user interface that optimizes every aspect of field service.
NextService is a comprehensive solution for field service management built native for NetSuite and functional on ANY device. By enhancing NetSuite with a modern responsive user interface and user experience that improves user engagement and team productivity, we earned NetSuite’s ‘YOURsuite’ award winner for Best Internal Development in 2013. The software underwent a comprehensive overhaul before becoming a commercial product available to the public. Now it is the leading FSM app available inside NetSuite, and it rivals anything on the market. Discover why FSM integrated with ERP is currently the gold standard and quickly becoming the only acceptable option.
The people who develop, market, implement, and support our NextService product and NetSuite Apps are our most valued resources – the vibrant beating heart of the company.