Award winning field service management software built for NetSuite.

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Looking for a field service SuiteApp for NetSuite?

Download our comprehensive Field Service Management SuiteApp Buyers Guide and discover:

  • the most important questions to ask of each solution
  • the challenges that integration can present
  • what your ideal journey should look like

and more.

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NextService - Mobile Field Service Management for NetSuite

Robust features, incredible flexibility - NextService is designed to meet the needs of field service organizations both large and small.

Customer Engagement

Cultivate your customers with enhanced service offerings. Ensure the right tech is assigned to the right job - every time. Drive efficiency with real time status of every job and every technician.

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Work Order Management

Increase profitability by simplifying and digitizing the work order process. Track work orders from creation to invoice in just seconds. Automate preventive maintenance processes.

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Schedule & Dispatch

Drive business efficiency with an interactive, real-time, scheduling and dispatch system. Create work order assignments, quickly, easily - and accurately!

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Field Mobility

Take advantage of the industry's most flexible mobile app to improve customer service, technician productivity and your company's bottom line. Include custom checklists or forms, access asset history and consume inventory - using any iOS, Android or Windows device.

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Reporting & Analytics

Get the information you need to help your business grow. Leverage NetSuite dashboards and our 50+ saved searches to discover the people, processes and services responsible for the most revenue or problems that result in revenue leakage. Use filters to increase report granularity.

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Inventory & Returns

Increase first time fixes while decreasing inventory leakage. Use our built-in barcode scanner to consume inventory directly from the mobile app and update NetSuite inventory levels in near real-time. Automatically turn installed inventory items into customer assets.

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Field Service Management Challenges

Field Service Management companies are equipment and labour-intensive organisations measured by their ability to meet customer service level expectations.

Field Service Management companies face a number of challenges, including:

  • Reduced service levels relating to scheduling conflicts, lack of skills, sub-optimal routing, inefficient dispatch and inventory depletion
  • Missed new business sales revenue opportunities due to poor service levels
  • Working capital constraints due to underutilised equipment and inventory
  • Poor monitoring of field employees resulting in low productivity
  • Occupational health and safety incidents due to lack of compliance tracking
  • Decision making impacted by the lack of meaningful analytics to measure volatile costs and poor customer service

NextService was created to address these challenges.

Preventive Maintenance Services

We are field service experts dedicated to helping clients grow their businesses with field mobility.

Since 2012, we've helped customers all over the world implement the business processes and workflows that create new revenue opportunities and business efficiencies.

Our Story

We built NextService in order improve our own customer service levels and increase company profitability. It worked! In fact NetSuite recognized the business potential of NextService with a YOURsuite award in 2013. Now your company can take advantage of our knowledge and experience to leverage similar upticks in profitability, customer service and employee productivity.
Onsite service engineer
Mobile photography using NextService mobile platform

We give practical advice based on ''real life'' experience

Our origins are in wholesale distribution. A critical part of that (and our) business is the repair and maintenance of complex equipment – field service! NextService, our award-winning application, provides NetSuite customers with a comprehensive field service management solution that works.

But software alone isn’t always the answer. At NextService, our people have the knowledge and expertise to help your company’s field organization to become more efficient, more responsive and more competitive.

About Us

Let our experienced staff help you with...

Our customer focus makes the difference. From solution creation to customer support, our staff has the field service and NetSuite expertise to help you improve your business now, and in the future.
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Solution Creation

We listen - then work with you to create a mobile field service solution that is ''just right'' for your business needs.

Development

We use agile development techniques to ensure that NextService will continue to deliver the cutting edge features your business needs.

Customer Support

We care. Our team will help you discover new ways of leveraging NextService capabilities to continuously improve your business processes.

Consulting and Implementation

We are Mobile Field Service Management (and NetSuite) experts. From configuration to training, mobile form construction to workflow execution, our staff knows how to help fine tune your business and business processes.

Frequently Asked Questions

Is NextService right for my company?

If your company uses (or plans to use) the NetSuite ERP suite and it has ten (10) or more field technicians – then NextService is probably right for you!  NextService includes all the features and functions that field organizations need, and it is incredibly flexible.  This allows us to configure NextService to accommodate almost any industry – from commercial HVAC to equipment inspection & certification, wholesale distribution to aviation maintenance.

What does NextService cost?

NextService pricing is dependent on your business size and the number of people you have in the field.  Please Contact us for more information.

Can I track my customer's assets with NextService?

NextService includes robust customer asset management capabilities.  Assets are stored in NetSuite and managed in the field using our mobile app.  NextService also includes the ability to implement parent/child asset relationships.

How long does it take to implement NextService?

Implementation timelines are dependent upon:

  • Readiness of core NetSuite application
  • Workflow complexity
  • Number of mobile forms required

On average, implementations (including acceptance testing and training) can be completed within two months (60 calendar days).

Is local support available?

NextService has dedicated support teams in the United States and Australia. We offer a variety of support plans that are designed to meet the unique needs of our customers – regardless of their geographic location.

I'm ready to learn more - who should I contact?

Use the Contact page, send or us email at info@nextservicesoftware.com – or give us a call at 1-844-631-9110 (North America) or 61-1300-60-44-22 (Australia).  We’ll get back right back to you!

Questions?

Do you have more specific questions?  Please contact us.  We would love to hear from you.

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Complete FAQs

Our complete FAQ section provides key information relating to NetSuite and NextService Billing, Transactions, Scheduler, Mobile, Troubleshooting and Deployment.

View Full FAQs Here

Download the NextService Product Guide

Our product guide details everything you need to know about NextService, the world's leading Built for NetSuite Native Field Service Software.
YOURsuite Award 2013

Award Winning Software

NextService was recognized as the 2013 winner of NetSuite's 'YOURsuite' award for Best Internal Development. NextService was selected from more than 12,000 organizations and subsidiaries that have implemented NetSuite.
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Built for NetSuite Native SuiteApp

Trusted by Industry Leading Companies

Headland
NPM
Gallay
Pooled Energy logo
Olympus
Wickman Machinery

Manufacturing & Wholesale
Distribution

Headland Machinery Case Study

Prior to using NextService, Headland Machinery struggled with more than half a dozen on-premise applications that made it difficult to manage service calls, billing and inventory across three warehouses. Read the full case study.

Medical & Scientific
Maintenance

Gallay Case Study

Gallay operated using several systems to manage their business, resulting in a significant amount of double handling and duplicated data entry, along with delays in the processing of data and information. Read the full case study.

Manufacturing & Wholesale
Distribution

Olympus Case Study

Olympus previously used several systems to manage the business, resulting in difficulties with reporting, duplication of data and searching for data in different locations. Due to this, different teams and departments were not up to date with the correct information on each system. Read the full case study.

Australian Beverage Corporation case study slider

Food & Beverage Equipment

Australian Beverage Corporation Case Study

Australian Beverage Corporation used a combination of paper and electronic systems to manage their daily business operations, which did not integrate. This impacted revenue and end-to-end job completion, and resulted in time consuming data entry, issues with data integrity and difficulties with adopting new functionality. Read the full case study.