Field Service Management companies face a number of challenges, including:
- Reduced service levels relating to scheduling conflicts, lack of skills, sub-optimal routing, inefficient dispatch and inventory depletion
- Missed new business sales revenue opportunities due to poor service levels
- Working capital constraints due to underutilised equipment and inventory
- Poor monitoring of field employees resulting in low productivity
- Occupational health and safety incidents due to lack of compliance tracking
- Decision making impacted by the lack of meaningful analytics to measure volatile costs and poor customer service
The NextService field service management software application was created to address these challenges.
We built NextService in order improve our own customer field service levels and increase company profitability. It worked! In fact NetSuite recognized the business potential of NextService with a YOURsuite award in 2013.
Now your company can take advantage of our knowledge and experience – and our software – to leverage similar upticks in profitability, customer service and employee productivity.
Our origins are in wholesale distribution. A critical part of that (and our) business is the repair and maintenance of complex equipment – field service! NextService, our award-winning software application, provides NetSuite customers with a comprehensive field service management solution that works.
But software alone isn’t always the answer. At NextService, our people have the knowledge and expertise to help your company’s field organization to become more efficient, more responsive and more competitive.
Is NextService right for my company?
If your company uses (or plans to use) the NetSuite ERP suite and it has ten (10) or more field technicians – then NextService is probably right for you! NextService includes all the features and functions that field service organizations need, and it is incredibly flexible. This allows us to configure NextService to accommodate almost any industry – from commercial HVAC to medical equipment, pool service to facilities management.
What does NextService cost?
NextService pricing is dependent on your business size and the number of people you need to manage in the field. Please contact us for more information.
Can I track my customer's assets with NextService?
NextService includes robust customer asset management capabilities. Assets are stored in NetSuite and managed in the field using our mobile app. NextService also includes the ability to implement parent/child asset relationships.
How long does it take to implement NextService?
Implementation timelines are dependent upon:
- Readiness of core NetSuite application
- Workflow complexity
- Number of mobile forms required
On average, implementations (including acceptance testing and training) can be completed within two months (60 calendar days).
Is local support available?
NextService has dedicated support teams in the United States and Australia. We offer a variety of support plans that are designed to meet the unique needs of our customers – regardless of their geographic location.
Do you have more specific questions? Please contact us. We would love to hear from you.
Our complete FAQ section provides key information relating to NetSuite and NextService Billing, Transactions, Scheduler, Mobile, Troubleshooting and Deployment.
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