Technician Work Quality & Consistency Discrepancies
Confirming & Detailing Work Completion to Customers
Coaching & Training Field Service Technicians
Meeting Customer Expectations & Outperforming the Competition
Skills & Equipment Knowledge Gaps
Transparency for Customers of Work Performed
Limited Time & Resources While On Site
Accessing Job & Asset History
Lack of Asset & Industry Knowledge
Visibility & Confirmation of Recommended or Completed Work
Communicating Recommended Work to Decision Makers
Lack of Trust Due to Poor Experiences with Past Jobs
“You are already a very smart company to choose NetSuite because you see the value of the architecture that NetSuite is built upon. NextService is simply an extension of NetSuite, and is built with the same flexibility and scalability your company found desirable by choosing NetSuite to manage all of your important company functions.”
President / Co-Owner
New Zealand Frost Fans
“Having field capability was critical to supporting the installation and servicing of our fans, sometimes in the middle of nowhere with no coverage! Fundamentally, the solution will provide us with process continuity from the factory right through to tracking of our fans in the field, thus assisting with our customers’ experience”
Our customers, thrilled with the efficiency improvements and cost savings provided by NextService, have reviewed us with 5 out of 5 stars on the NetSuite SuiteApp Marketplace.
Field Service Management companies face a number of challenges, including:
- Reduced service levels relating to scheduling conflicts, lack of skills, sub-optimal routing, inefficient dispatch and inventory depletion.
- Missed new business sales revenue opportunities due to poor service levels.
- Working capital constraints due to underutilized equipment and inventory.
- Poor monitoring of field employees resulting in low productivity.
- Occupational health and safety incidents due to lack of compliance tracking.
- Decision making impacted by the lack of meaningful analytics to measure volatile costs and poor customer service.
The NextService field service management software application was created to address these challenges.
We built NextService in order improve our own customer field service levels and increase company profitability. It worked! In fact NetSuite recognized the business potential of NextService with a YOURsuite award in 2013.
Now your company can take advantage of our knowledge and experience – and our NetSuite field service software – to leverage similar upticks in profitability, customer service, and employee productivity.
Our origins are in wholesale distribution. A critical part of our business is the repair and maintenance of complex equipment – field service. NextService, our award-winning software application, provides NetSuite customers with a comprehensive field service management solution that works.
But software alone isn’t always the answer. At Next Technik, our people have the knowledge and expertise to help your company’s field organization to become more efficient, responsive, and competitive.
Is NextService right for my company?
If your company uses (or plans to use) the NetSuite ERP suite and it has ten (10) or more field technicians – then NextService is probably right for you! NextService includes all the features and functions that field service organizations need, and it is incredibly flexible. This allows us to configure NextService to accommodate almost any industry – from commercial HVAC to medical equipment, pool service to facilities management.
What does NextService cost?
NextService pricing is dependent on your business size and the number of people you need to manage in the field. Please contact us for more information.
Can I track my customer's assets with NextService?
NextService includes robust customer asset management capabilities. Assets are stored in NetSuite and managed in the field using our mobile app. NextService also includes the ability to implement parent/child asset relationships.
How long does it take to implement NextService?
Implementation timelines are dependent upon:
- Readiness of core NetSuite application
- Workflow complexity
- Number of mobile forms required
On average, implementations (including acceptance testing and training) can be completed within two months (60 calendar days).
Is local support available?
NextService has dedicated support teams in the United States and Australia. We offer a variety of support plans that are designed to meet the unique needs of our customers – regardless of their geographic location.
Do you have more specific questions? Please contact us. We would love to hear from you.
Our complete FAQ section provides key information relating to NetSuite and NextService Billing, Transactions, Scheduler, Mobile, Troubleshooting and Deployment.
Manufacturing & Wholesale
Headland Machinery Case Study
Prior to using NextService, Headland Machinery struggled with more than half a dozen on-premise applications that made it difficult to manage service calls, billing, and inventory across three warehouses. Read the full case study.
Medical & Scientific
Gallay Case Study
Gallay operated using several systems to manage their business, resulting in a significant amount of double handling and duplicated data entry, along with delays in the processing of data and information. Read the full case study.
Manufacturing & Wholesale
Olympus Case Study
Olympus previously used several systems to manage the business, resulting in difficulties with reporting, duplication of data and searching for data in different locations. Due to this, different teams and departments were not up to date with the correct information on each system. Read the full case study.
Food & Beverage Equipment
Australian Beverage Corporation Case Study
Australian Beverage Corporation used a combination of paper and electronic systems to manage their daily business operations, which did not integrate. This impacted revenue and end-to-end job completion, and resulted in time consuming data entry, issues with data integrity and difficulties with adopting new functionality. Read the full case study.
For existing NetSuite & NextService customers, we are offering COVID-19 compliance checklists in the field FREE OF CHARGE.
Dear Valued Customer,
We would like to assure you that, in response to the growing concerns around the spread of COVID-19, our team is working as normal in accordance with Next Technik’s Work From Home plan to ensure business continuity and high levels of service. Our team ordinarily provides remote services so this approach remains unchanged.
Many of our customers are providing essential services in the community and we are proactively working to support those customers in a variety of ways, including safety and compliance needs in the field. We are also committed to the NetSuite community, providing options to assist rapid deployment of our products to support critical business operational needs. Our Support Team has been bolstered to provide additional focus on critical enhancement requests and prioritising development that can have a direct impact to those customers who are currently in high demand for the response to COVID-19.