Award winning field service management software built for NetSuite.

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Built for Oracle Netsuite

NextService 4.8 has reached general availability. Read more about it.

COVID-19

IMPORTANT INFORMATION

For existing NetSuite & NextService customers, we are offering COVID-19 compliance checklists in the field FREE OF CHARGE.

Free COVID-19 Checklist

Dear Valued Customer,

We would like to assure you that, in response to the growing concerns around the spread of COVID-19, our team is working as normal in accordance with Next Technik’s Work From Home plan to ensure business continuity and high levels of service. Our team ordinarily provides remote services so this approach remains unchanged.

Many of our customers are providing essential services in the community and we are proactively working to support those customers in a variety of ways, including safety and compliance needs in the field. We are also committed to the NetSuite community, providing options to assist rapid deployment of our products to support critical business operational needs. Our Support Team has been bolstered to provide additional focus on critical enhancement requests and prioritising development that can have a direct impact to those customers who are currently in high demand for the response to COVID-19.

Our Customer's Experience with NextService

Stephen Basford, General Manager of Systems and Compliance at SprintQuip, talks about the impact that implementing NextService has had on the field service arm of their business.
Read SprintQuip Full Case Study

Southwestern Scale

“You are already a very smart company to choose NetSuite because you see the value of the architecture that NetSuite is built upon. NextService is simply an extension of NetSuite, and is built with the same flexibility and scalability your company found desirable by choosing NetSuite to manage all of your important company functions.”

Roger Dumont

President / Co-Owner

New Zealand Frost Fans

“Having field capability was critical to supporting the installation and servicing of our fans, sometimes in the middle of nowhere with no coverage! Fundamentally, the solution will provide us with process continuity from the factory right through to tracking of our fans in the field, thus assisting with our customers’ experience”

Phil Springford

Commercial Manager

Read all of our customer reviews

NextService - Mobile Field Service Management Software for NetSuite

Robust features, incredible flexibility - NextService is designed to meet the needs of field service organizations both large and small.

Customer Engagement

Cultivate your customers with enhanced service offerings. Ensure the right tech is assigned to the right job - every time. Drive efficiency with real time status of every job and every technician.

Work Order Management

Increase profitability by simplifying and digitizing the work order process. Track work orders from creation to invoice in just seconds. Automate preventive maintenance processes.

Schedule & Dispatch

Drive business efficiency with an interactive, real-time, scheduling and dispatch system. Create work order assignments, quickly, easily - and accurately!

Field Mobility

Take advantage of the industry's most flexible mobile app to improve customer service, technician productivity and your company's bottom line. Include custom checklists or forms, access asset history and consume inventory - using any iOS, Android or Windows device.

Reporting & Analytics

Get the information you need to help your business grow. Leverage NetSuite dashboards and our 50+ saved searches to discover the people, processes and services responsible for the most revenue or problems that result in revenue leakage. Use filters to increase report granularity.

Inventory & Returns

Increase first time fixes while decreasing inventory leakage. Use our built-in barcode scanner to consume inventory directly from the mobile app and update NetSuite inventory levels in near real-time. Automatically turn installed inventory items into customer assets.

Rated Five-Stars on NetSuite SuiteApp

NetSuite SuiteApp Marketplace Five-Star Reviewed

Our customers, thrilled with the efficiency improvements and cost savings provided by NextService, have reviewed us with 5 out of 5 stars on the NetSuite SuiteApp Marketplace.

Field Service Management Challenges

Field Service companies are equipment and labour-intensive organizations measured by their ability to meet customer service level expectations.
Maintenance Services Field Staff Challenges

Field Service Management companies face a number of challenges, including:

  • Reduced service levels relating to scheduling conflicts, lack of skills, sub-optimal routing, inefficient dispatch and inventory depletion
  • Missed new business sales revenue opportunities due to poor service levels
  • Working capital constraints due to underutilised equipment and inventory
  • Poor monitoring of field employees resulting in low productivity
  • Occupational health and safety incidents due to lack of compliance tracking
  • Decision making impacted by the lack of meaningful analytics to measure volatile costs and poor customer service

The NextService field service management software application was created to address these challenges.

We are field service experts dedicated to helping clients grow their businesses with field mobility.

Since 2012, we've helped customers all over the world implement the business processes and workflows that create new revenue opportunities and business efficiencies.

Our Story

We built NextService in order improve our own customer field service levels and increase company profitability. It worked! In fact NetSuite recognized the business potential of NextService with a YOURsuite award in 2013.

Now your company can take advantage of our knowledge and experience – and our software – to leverage similar upticks in profitability, customer service and employee productivity.

Field Service Management Software - On Site Technician
Field Service Management Software - NextService Mobile Application

We give practical advice based on ''real life'' experience

Our origins are in wholesale distribution. A critical part of our business is the repair and maintenance of complex equipment – field service. NextService, our award-winning software application, provides NetSuite customers with a comprehensive field service management solution that works.

But software alone isn’t always the answer. At Next Technik, our people have the knowledge and expertise to help your company’s field organization to become more efficient, responsive and competitive.

About Us

Let our experienced staff help you with...

Our customer focus makes the difference. From solution creation to customer support, our staff has the field service and NetSuite expertise to help you improve your business now, and in the future.
Contact Us

Solution Creation

We listen - then work with you to create a mobile field service management solution that is ''just right'' for your business needs.

Development

We use agile software development techniques to ensure that NextService will continue to deliver the cutting edge features your business needs.

Customer Support

We care. Our team will help you discover new ways of leveraging NextService's capabilities to continuously improve your business processes and field operations.

Consulting and Implementation

We are Mobile Field Service Management and NetSuite experts. From configuration to training, mobile form construction to workflow execution, our staff knows how to help fine tune your business and business processes.

Trusted by Industry Leading Companies

NextService for NetSuite Customer Logo Gallay Medical and Scientific

AUSTRALIA & NEW ZEALAND

NextService for NetSuite Customer Logo ITI Industrial Trainning International

GLOBAL

NextService for NetSuite Customer Logo InfraCore

NEW ZEALAND

NextService for NetSuite Customer Logo FluidIntel

AUSTRALIA

NextService for NetSuite Customer Logo NexRev

UNITED STATES

NextService for NetSuite Customer Logo Aspen Blue Sky Solutions

UNITED KINGDOM

NextService for NetSuite Customer Logo Olympus

AUSTRALIA

NextService for NetSuite Customer Logo New Zealand Frost Fans

NEW ZEALAND

NextService for NetSuite Customer Logo Eagle Point Solutions

UNITED STATES

NextService for NetSuite Customer Logo Smarter Bathrooms

AUSTRALIA

NextService for NetSuite Customer Logo Southwestern Scale Company Inc

UNITED STATES

NextService for NetSuite Customer Logo Breathing Air Systems

UNITED STATES

NextService for NetSuite Customer Logo Southern Migrant and Refugee Centre

AUSTRALIA

NextService for NetSuite Customer Logo Justice AV Solutions

UNITED STATES

NextService for NetSuite Customer Logo Checkpoint Systems

GLOBAL

NextService for NetSuite Customer Logo Invert Robotics

GLOBAL

NextService for NetSuite Customer Logo Pooled Energy

AUSTRALIA

NextService for NetSuite Customer Logo Allmark Door

UNITED STATES

NextService for NetSuite Customer Logo AutoIngress

AUSTRALIA

NextService for NetSuite Customer Logo Asset Protection Partnership

UNITED STATES

NextService for NetSuite Customer Logo Australian Beverage Corporation

AUSTRALIA

NextService for NetSuite Customer Logo Benchmark Tool and Supply Inc

UNITED STATES

NextService for NetSuite Customer Logo Sprintquip

GLOBAL

NextService for NetSuite Customer Logo Evolve Data Center Solutions

UNITED STATES

NextService for NetSuite Customer Logo Health Monitor Network

UNITED STATES

NextService for NetSuite Customer Logo Julabo

UNITED STATES

NextService for NetSuite Customer Logo Imbema

NETHERLANDS

NextService for NetSuite Customer Logo Juturna Water

UNITED STATES

NextService for NetSuite Customer Logo National Projects and Maintenance NPM

AUSTRALIA

NextService for NetSuite Customer Logo Renova Energy

UNITED STATES

Frequently Asked Questions

Is NextService right for my company?

If your company uses (or plans to use) the NetSuite ERP suite and it has ten (10) or more field technicians – then NextService is probably right for you!  NextService includes all the features and functions that field service organizations need, and it is incredibly flexible.  This allows us to configure NextService to accommodate almost any industry – from commercial HVAC to medical equipment, pool service to facilities management.

What does NextService cost?

NextService pricing is dependent on your business size and the number of people you need to manage in the field.  Please contact us for more information.

Can I track my customer's assets with NextService?

NextService includes robust customer asset management capabilities.  Assets are stored in NetSuite and managed in the field using our mobile app.  NextService also includes the ability to implement parent/child asset relationships.

How long does it take to implement NextService?

Implementation timelines are dependent upon:

  • Readiness of core NetSuite application
  • Workflow complexity
  • Number of mobile forms required

On average, implementations (including acceptance testing and training) can be completed within two months (60 calendar days).

Is local support available?

NextService has dedicated support teams in the United States and Australia. We offer a variety of support plans that are designed to meet the unique needs of our customers – regardless of their geographic location.

I'm ready to learn more - who should I contact?

Use the Contact page, send or us email at info@nextservicesoftware.com – or give us a call at 1-844-631-9110 (North America) or 61-1300-60-44-22 (Australia).  We’ll get back right back to you!

Questions?

Do you have more specific questions?  Please contact us.  We would love to hear from you.

Speak to an Expert

Complete FAQs

Our complete FAQ section provides key information relating to NetSuite and NextService Billing, Transactions, Scheduler, Mobile, Troubleshooting and Deployment.

View Full FAQs Here

Download the NextService Product Guide

Our product guide details everything you need to know about NextService, the world's leading Built for NetSuite Native Field Service Software.

Award Winning Software

NextService was recognized as the 2013 winner of NetSuite's 'YOURsuite' award for Best Internal Development. NextService was selected from more than 12,000 organizations and subsidiaries that have implemented NetSuite.
View Software
NetSuite Native SuiteApp

Manufacturing & Wholesale
Distribution

Headland Machinery Case Study

Prior to using NextService, Headland Machinery struggled with more than half a dozen on-premise applications that made it difficult to manage service calls, billing and inventory across three warehouses. Read the full case study.

View Full Case Study

Medical & Scientific
Maintenance

Gallay Case Study

Gallay operated using several systems to manage their business, resulting in a significant amount of double handling and duplicated data entry, along with delays in the processing of data and information. Read the full case study.

View Full Case Study

Manufacturing & Wholesale
Distribution

Olympus Case Study

Olympus previously used several systems to manage the business, resulting in difficulties with reporting, duplication of data and searching for data in different locations. Due to this, different teams and departments were not up to date with the correct information on each system. Read the full case study.

View Full Case Study
Australian Beverage Corporation case study slider

Food & Beverage Equipment

Australian Beverage Corporation Case Study

Australian Beverage Corporation used a combination of paper and electronic systems to manage their daily business operations, which did not integrate. This impacted revenue and end-to-end job completion, and resulted in time consuming data entry, issues with data integrity and difficulties with adopting new functionality. Read the full case study.

View Full Case Study