Real-Time, Actionable Insights
Uncover insights, not just information. Identify service issues, trends, and opportunities, and drill down to transaction level data to take appropriate action. With the ability to access shareable notes, gain useful insight into which Assets drive the most profit, or which need pricing adjustment.
Review overall business performance from adherence to Service Level Agreements and business Key Performance Indicators, to monitoring of resource utilization, billing forecasts, service backlogs and time sheet statuses.
Role-based dashboards and real-time reports deliver a clear view into service, sales and financial performance. Customize dashboards down to an individual level to enable each staff member to see reports and metrics that relate to their job.